Contact the Support Desk

Typical Response Time per Channel

Live chat aims for a first reply within two minutes during covered hours, and a full resolution usually lands in under ten. If the issue needs a check with payments, the agent will tell you and keep the chat open until it is sorted. The contact form gets a first reply within four hours on a normal day, and most requests are closed within twenty-four. If you sent a form near midnight, count from the morning shift, so a reply by early evening is the usual pace.

What to Have Before You Chat

The one thing that speeds up any chat is the transaction reference from your deposit or withdrawal slip. That code lets the agent pull your history without asking you to describe what happened, which saves minutes on both sides. Alongside that reference, have your username and the rough time you made the move, plus whether it was an e-wallet or bank transfer. With those four details, the first reply can often resolve the issue without a follow-up question.

Languages and Off-Hours

Support replies in English and Bahasa Malaysia during the day, roughly from 9 in the morning to midnight Malaysian time. If you write in after that, your message sits in a queue and the answer comes when the next shift picks it up. Outside those hours, live chat still accepts your message, but the first reply may roll over to the morning. The contact form is checked once at the start of each shift, so a late-night submission gets a response within a few hours of opening.

What Not to Post Publicly

Support never needs your password, your full card number, or a one-time code to help you. These details are useless for fixing a transaction and only serve to compromise your account if the message is intercepted or screenshotted. If a chat agent asks for any of those, it is a red flag, because the platform already has what it needs on file. Keep your login secrets and payment codes private, and share only the transaction reference and username mentioned above.

Which Channel Answers First

When you need a quick answer, live chat is the channel that gets a first reply fastest. It sits in the lobby and connects you to a person in under a minute on most days, so if the issue is stopping you from playing, start there. The contact form is the slower lane, but it leaves a paper trail. Use it when you want a record of what was asked and answered, such as a dispute or a request for a statement. Both channels reach the same team, but chat moves ahead.

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